Title: Privacy Policy
Subtitle: How medcareinchina collects, uses, shares, protects, and deletes patient information.

medcareinchina may collect information you provide through our website, email, forms, messaging apps, phone calls, consultation workflows, and service agreements.

Information we may collect:

• Name, age, nationality, country, city, language, contact details.
• Medical condition, diagnosis, symptoms, treatment history, medication list, allergies.
• Medical records, imaging reports, DICOM files, pathology reports, genetic testing, discharge summaries, operation notes.
• Insurance company, policy type, member ID, insurance card, benefit summary, pre-authorization documents.
• Travel preferences, timeline, budget range, city preference, companion information.
• Payment records for medcareinchina services.
• Website analytics, device data, browser type, referral source, and cookie-related data.

How we use information:

• To understand your request.
• To perform a free pathway scan.
• To prepare your case for remote expert or MDT consultation.
• To organize, translate, summarize, or structure medical records.
• To communicate with hospitals, doctors, translators, insurance-related contacts, or service partners.
• To coordinate appointments, interpretation, accompaniment, admission, discharge, payment, and documentation support.
• To improve our website, service process, security, and patient experience.
• To comply with legal, tax, fraud-prevention, and recordkeeping obligations.

How we share information:

We may share relevant information with hospitals, doctors, expert consultants, translators, medical coordinators, insurance-related contacts, payment processors, IT providers, legal/accounting advisors, and local service partners only when needed for your case or our operations.

We do not sell patient medical records.

Sensitive medical information:

Medical records are sensitive. By submitting records, you authorize us to use and share relevant information for pathway assessment, expert review, hospital communication, and service coordination.

Data retention:

We keep information only as long as needed for service delivery, legal compliance, dispute handling, accounting, or patient follow-up. You may request deletion, subject to legal and operational limits.

Your rights:

Depending on your location, you may request access, correction, deletion, restriction, withdrawal of consent, or a copy of your information. Contact: info@medcareinchina.com